Facebook-f Instagram Gofore Tiktok
https://bellustouch.com/wp-content/uploads/2024/08/footer-light-logo-bellus-touch.webp
Book Now

Purchase, Return and Refund Policy

At Bellus Touch, our goal is to provide products and services that make you happy and satisfied. We understand that sometimes things don’t go as planned, and we’re here to support you through our return and refund process.

Purchases and Refunds

When you shop with us, we want the experience to be as simple and smooth as possible. All purchases made on our website require a valid credit card, and the payment is processed right away when you place your order. Please keep in mind that all sales are final, and we do not offer refunds after a purchase has been completed. This helps us maintain the quality and safety of the products we provide.

Store Product Purchases

We stand behind the quality of our products and want you to feel confident in what you buy. However, due to the nature of our items, we cannot accept returns on products that have been opened, used, or unsealed. This policy ensures that every customer receives items in their original, untouched condition. If you have purchased a product that is still unused, unopened, and in its original packaging, you may return it within the specified time frame. If you have a reaction to any of our products, please let us know right away. We’ll work with you to find the best solution, whether it’s a replacement or something else.

Online Product Purchases

We want you to be happy with your online purchase from Bellus Touch. If you’re not satisfied, please get in touch with us within the return period to discuss your concerns. However, please note that we don’t accept returns on products that have been opened, used, or damaged. To avoid any issues, we suggest checking the ingredient list on our website before making a purchase, especially if you have any allergies or sensitivities. If you have any questions about our products, feel free to contact us we’re here to help.

Delivery of Incorrect or Damaged Products

We work hard to make sure your order is delivered correctly and in perfect condition. If you receive the wrong product or a damaged item, please inspect your order as soon as it arrives and let us know immediately. We understand how frustrating this can be, and we’ll do our best to fix the issue as quickly as possible. We’ll arrange to replace the incorrect or damaged product promptly.

Allergic Reactions or Skin Irritation

Your health and satisfaction are very important to us. If you’re unsure whether a product is suitable for your skin type, we encourage you to consult with us before making a purchase. If you experience an allergic reaction or unusual skin irritation after using one of our products, please notify us right away. Depending on the situation, we may provide an exchange or refund for the product. In some cases, we may ask for a doctor’s note or photos to confirm the reaction.

Shipping Information

We aim to make shipping as easy and worry-free as possible. To ensure your order arrives on time, please double-check that your shipping address is accurate when you place your order. Delivery times can vary, especially during busy seasons, so please allow extra time for your order to arrive. If you need your order sooner, we offer store pickup as an option.

Back Orders and Multiple Shipments

If an item you’ve ordered is on backorder, we’ll let you know about any delays. We try to fulfill all orders as quickly as possible, but some items may take a bit longer. If your order includes multiple items, they might be shipped separately to get your products to you faster.

Contact Us

If you have any questions or concerns about our return and refund policy, we’re here to help. Our team at Bellus Touch is dedicated to making sure you’re satisfied, so please don’t hesitate to reach out to us. We’re always happy to help you!